Shipping policy

Terms & Conditions

Purchase & After-Sales Policy

By placing an order on our website, you acknowledge that you have read, understood, and agreed to the following terms and conditions.

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📧 Contact Us

* For any questions regarding your order, please contact us via email only.
* To ensure your message is not missed, we do not provide customer support through social media.
* We aim to respond to all emails within 24 business hours.

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🚚 Shipping & Delivery

Order Cancellation

* Orders are processed shortly after they are placed.
* Cancellation requests are only accepted before your order has been shipped.
* Once an order has been dispatched, it can no longer be canceled.
* Approved cancellations will receive a full refund to the original payment method.

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Shipping Address

* Please ensure your shipping address is complete and accurate before placing your order.
* Apartment, suite, building, floor, or unit numbers should be included where applicable.
* Once an order has been shipped, the shipping address cannot be changed.
* If you notice an error after placing your order, contact us immediately. We will do our best to update your information before shipment.

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Undeliverable Packages

If a package cannot be delivered because of:

* an incorrect or incomplete address,
* failure to collect the parcel,
* or inability to access the delivery location,

the customer will be responsible for any additional shipping or reshipping fees.

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Address Verification

Before dispatching your order, we may verify your shipping information.

* If we require additional information, we will contact you by email.
* If we do not receive a response within 3 business days, your order may be canceled and refunded.

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Lost Packages

If a shipment is confirmed lost by the courier:

* We will offer either a replacement or a full refund.
* We may require additional information while the courier completes its investigation.

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Delivered but Not Received

If tracking shows your order has been delivered but you have not received it:

* Please first check with family members, neighbors, or your building management.
* Contact the shipping carrier for delivery details.
* If proof of delivery has been provided by the courier, we may ask you to file a report with your local authorities before further assistance can be provided.

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📝 Order Notes

* Customers may leave special instructions during checkout.
* While we will make every effort to accommodate requests, we cannot guarantee that all notes can be fulfilled.
* If your order has not yet been shipped, we may still be able to update your order notes upon request.

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✉️ Order Confirmation

After placing your order, you will receive an order confirmation email containing:

* Order number
* Purchased items
* Shipping address
* Contact information
* Order notes (if applicable)

Please review your confirmation carefully.

* If you notice any errors, contact us within 2 hours of placing your order.
* Once an order has been shipped, changes to the shipping address, products, or contact information may no longer be possible.

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📦 Packaging

* Orders are packaged securely to protect your items during transit.
* Multiple items may be packed together unless otherwise requested.
* If separate packaging is required, please include your request in the order notes before checkout.

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🔄 Returns & Refunds

* Returns are accepted only for eligible items according to our Return Policy.
* Items must be unused, in their original condition, and returned within the specified return period.
* Refunds will be processed after returned items have been received and inspected.
* Shipping charges are non-refundable unless the return is due to our error.

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⚠️ Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

* Contact us within 48 hours of delivery.
* Include your order number and clear photos of the item and packaging.
* We will review your claim and provide a replacement or refund where appropriate.

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📦 Delivery Times

Estimated delivery times are estimates only and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.

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⚖️ Limitation of Liability

We are not responsible for delays, losses, or damages resulting from circumstances beyond our reasonable control, including carrier delays, natural disasters, or other unforeseen events.

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📄 Policy Updates

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on our website.

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By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.