Refund policy

Return & Refund Policy

Our goal is to ensure every customer has a positive shopping experience. Please read the following policy carefully before making a purchase.

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🔄 Returns

Return Eligibility

To qualify for a return:

* The item must be unused, unworn, and in its original condition.
* All original packaging, accessories, and tags (if applicable) must be included.
* Return requests must be submitted within 14 days of receiving your order.
* Proof of purchase or your order number is required.

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Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

* Used or damaged items caused by the customer.
* Items returned without prior approval.
* Clearance, final sale, or promotional items (unless they arrive damaged or incorrect).

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Return Process

1. Contact our customer support by email with your order number and reason for the return.
2. If your return is approved, we will provide return instructions.
3. Securely package the item and ship it to the provided return address.
4. Customers are responsible for return shipping costs unless the return is due to our error.

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💳 Refunds

Refund Eligibility

Refunds are issued when:

* A returned item passes our inspection.
* Your order is canceled before shipment.
* The item arrives damaged or incorrect and cannot be replaced.
* Your package is confirmed lost by the shipping carrier.

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Refund Processing

* Once your return has been received and inspected, we will notify you of the outcome.
* Approved refunds will be processed to your original payment method.
* Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

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Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

* Contact us within 48 hours of delivery.
* Include your order number and clear photos of the item and packaging.
* After review, we will arrange a replacement or issue a refund where appropriate.

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Order Cancellations

* Orders may be canceled only before they have been shipped.
* Once an order has been dispatched, it can no longer be canceled.
* Approved cancellations will receive a full refund.

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Non-Refundable Charges

The following are generally non-refundable unless required by law or due to our error:

* Original shipping fees.
* Return shipping costs.
* Additional delivery charges resulting from incorrect shipping information provided by the customer.

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📧 Need Help?

If you have any questions regarding returns or refunds, please contact us by email. We aim to respond to all inquiries within 24 business hours.

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By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.